Privacy Policy

2. What personal data we collect

We only collect personal data we actually need to provide our services and run our business. Specifically:

• Identity data: your name, and the names of any additional occupants where relevant to access or scheduling
• Contact data: postal address, email address and telephone number
• Job data: details of the works you have asked us to carry out, any photos of the property you have sent us, postcode and location details
• Transaction data: details of payments you have made to us or we have made to you
• Technical data: IP address, browser type, device type and pages viewed on our website
• Marketing data: your preferences in receiving marketing from us

We do not knowingly collect special-category data (such as health data or biometric data). Please do not send us this kind of data unless we have specifically asked for it as part of an adaptation or accessibility-related job, in which case it is processed only with your explicit consent.

3. How we use your data and our lawful basis

We process your personal data under the following lawful bases set out in Article 6 of the UK GDPR:

Contract (Art. 6(1)(b))

To provide the works you have booked, to schedule appointments, to communicate about the job, and to issue invoices and warranty documents.

Legitimate interests (Art. 6(1)(f))

To run and improve our business — for example, to keep records of past jobs, to follow up after a job for quality control, to send service reminders, to investigate complaints, and to operate analytics on our website. Our legitimate interest is balanced against your privacy rights and we do not rely on this basis where your rights override our interest.

Legal obligation (Art. 6(1)(c))

To comply with UK tax, accounting and consumer-protection law — for example, retaining invoice records for the period HMRC requires.

Consent (Art. 6(1)(a))

Where you have opted in to receive marketing communications from us, or where we ask for explicit consent before processing sensitive information.

4. Who we share your data with

We do not sell your personal data. We share it only with the following categories of recipient:

• Our trades and trusted subcontractor partners, only where they need it to attend your job
• Our accountants and auditors, in connection with our statutory accounts
• Our IT suppliers (hosting, email, customer-relationship management), under written processor agreements
• Payment processors (e.g. Stripe, BACS-clearing banks) for the secure handling of payments
• Trustpilot and similar reputable review platforms, only with your consent, when we invite you to leave a review
• Law-enforcement agencies, regulators or courts where we are legally required to disclose

5. International transfers

We aim to keep your data inside the UK or the European Economic Area. Where any of our IT suppliers process data outside the EEA, we ensure appropriate safeguards are in place — typically the UK International Data Transfer Agreement or the EU Standard Contractual Clauses with the UK addendum.

6. How long we keep your data

• Job and customer records: 7 years after the last interaction (in line with HMRC requirements for accounting records)
• Marketing preferences: until you opt out, or for 2 years if you become inactive
• CCTV/photographic evidence from site: 12 months unless required for an ongoing claim
• Website analytics: 26 months

7. Your rights

Under the UK GDPR you have the following rights in relation to your personal data:

• Right of access — to ask for a copy of the personal data we hold about you
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure — to ask us to delete your data in certain circumstances
• Right to restrict processing — to ask us to pause processing in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to processing carried out under our legitimate interests, including direct marketing
• Right to withdraw consent — at any time, where we relied on your consent
• Right to complain to the supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk or on 0303 123 1113

To exercise any of these rights, email maintenance@property-edge.co.uk with the words "Data subject rights request" in the subject line. We will respond within 30 days.

8. Cookies and tracking

Our website uses a small number of strictly-necessary cookies plus, where you consent, analytics cookies. Full details are in our Cookie Policy.

9. Children

Our services are provided to property owners, occupiers and businesses. We do not market to children and do not knowingly collect personal data from anyone under 16.

10. Changes to this policy

We will update this policy from time to time. The date at the top of this page shows when it was last updated. Material changes affecting how we use your data will be communicated to you directly where we have your contact details.