Terms & Conditions

2. Acceptance of these terms

By booking a job with us — whether by telephone, by completing our online booking form, by email, or by signing a written quote — you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you should not book our services.

We may revise these terms from time to time. The version of the terms that applies to your job is the version in force on the date you confirmed your booking.

3. Our services

We provide property maintenance, refurbishment, emergency callouts, voided property works and related building and trade services. The specific scope of each job is set out in the written quotation or schedule of works we issue to you before work begins.

Some notifiable works — including but not limited to gas, electrical installations falling under Part P, and FENSA-notifiable window installs — are completed by our vetted external partners. Where this applies, we will tell you in advance and the relevant partner's competent-person certification will be passed to you on completion.

4. Quotes, bookings and pricing

Every job is quoted in writing before work begins. Indicative prices shown on our website or by telephone are estimates only; the binding price is the figure shown on your signed written quotation. Quotes are valid for 30 days from the date of issue unless we state otherwise.

Where additional works are identified once the job has started (variations), we will write to you with the cost and obtain your written approval before proceeding. We will not invoice you for variations you have not approved in writing.

5. Payment

Payment terms for each job are set out in your written quotation. Typical terms are: 50% on commencement and 50% on completion for refurbishment projects; full payment on completion for emergency callouts and general repairs; weekly consolidated invoicing for ongoing void contracts.

We accept payment by bank transfer (BACS) or by debit/credit card. Invoices are due within 14 days of issue. Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or under the Consumer Rights Act 2015 where applicable.

6. Cancellation, rescheduling and your right to cancel

Consumer customers (i.e. individuals, not businesses) have a statutory right to cancel a contract that was concluded off-premises (for example, on the telephone or via our website) within 14 days of conclusion under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you ask us to start work within that 14-day period and you then cancel, you remain liable for the proportion of the work already completed and for any non-returnable materials we have ordered specifically for your job.

For booked-in general repairs and routine appointments, you may cancel or reschedule free of charge up to 24 hours before the scheduled appointment. Cancellations within 24 hours of the appointment may be charged at our standard hourly rate for one hour to cover the lost slot.

7. Your responsibilities

To enable us to carry out the works safely and on time, you agree to:

• Provide safe and reasonable access to the property at the agreed times
• Ensure mains water, electricity and a working WC are available at the property where works require them
• Disclose any known asbestos-containing materials, lead piping, or other relevant hazards prior to the start of the works
• Inform us of any leasehold, listed-building or party-wall constraints applicable to the property
• Move or protect valuables and personal items in the work area prior to our arrival

8. Workmanship guarantee

We guarantee our workmanship for 12 months from the date of completion for general repairs, kitchens, bathrooms and refurbishment works. Damp-proofing treatments carry a longer workmanship guarantee specified in your individual damp-treatment certificate.

Manufacturer warranties on supplied goods (boilers, appliances, sanitaryware, etc.) are passed through to you and are subject to the manufacturer's own warranty terms. Wear and tear, accidental damage, and third-party modification of our works after completion fall outside the workmanship guarantee.

9. Limitation of liability

Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot lawfully be limited or excluded under English law (including the Consumer Rights Act 2015).

Subject to the above, our total liability to you for losses arising from any single job is limited to the price you paid for that job, or £5 million for personal injury and property-damage claims covered by our public-liability insurance, whichever is the lower for the relevant type of claim.

We are not liable for loss of profit, loss of business, loss of contracts, loss of revenue or any indirect or consequential loss.

10. Insurance

We hold public liability insurance and employer's liability insurance with reputable UK insurers. Certificates of insurance are available on request.

11. Complaints

If you are unhappy with any aspect of our work, please tell us as soon as possible by emailing maintenance@property-edge.co.uk or calling 01229 481687. We will acknowledge your complaint within 2 working days, investigate it, and respond in full within 14 working days.

If you remain unhappy after our final response, you may refer your complaint to the relevant alternative dispute resolution scheme (for consumer customers) or pursue the matter through the courts of England and Wales.

12. Force majeure

We will not be liable for any delay or failure to perform our obligations under these terms if the delay or failure results from events beyond our reasonable control, including but not limited to severe weather, fire, flood, strikes, pandemic, supply-chain disruption affecting building materials, or the unavailability of qualified labour.

13. Governing law

These terms and your contract with us are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising under or in connection with these terms.

14. Contact

Questions about these terms? Email maintenance@property-edge.co.uk or call 01229 481687.